Order changes and cancellations
There are no order cancellations. Please make sure you want to place your order before ordering. Your order will be handled very quickly after you've placed your order, therefore please email firstname.lastname@example.org ASAP to make any post-order changes after your purchase.
Our policy lasts 10 days. If 10 days have gone by since you received your shipment, unfortunately we can’t offer you a refund.
We are not responsible for return shipping costs. Shipping costs are non-refundable. PLEASE DO NOT RETURN ITEMS WITHOUT CONTACTING US PRIOR.
FINAL SALE and FLASH SALE items are not refundable. Black Friday Cyber Monday Sale items can only be refunded to store credits.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please email email@example.com with your order number to complete your returns.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed according to the resolution you chose. A full refund will be applied to your original payment method, within a certain amount of days.
We only accept items arrive within 30 days after you received your approval refund email.
When an item that was part of a BOGO sale is returned, the system returns a percentage of the retail price depending on the total amount of the discount. Here are examples.
Buy two get one free: The order contains three items: Item #1 is $14.99, Item #2 is $18.99 and item #3 is $20.99. The order total (minus shipping) is $39.98 (the BOGO offer applies to Item #1). A 27.3% discount will apply to each item when they are refunded.
*27.3% = $14.99 / ($14.99 + $18.99 + $20.99)
Refund of item #1: $14.99 - 27.3% x $14.99 = $10.9
Refund of item #2: $18.99 - 27.3% x $18.99 = $13.81
Refund of item #3: $20.99 - 27.3% x $20.99 = $15.26
Buy one get one 40% off: The order contains two items: Item #1 is $10.99, Item #2 is $18.99. The order total (minus shipping) is $25.58 (the BOGO offer applies to Item #1). A 14.7% discount will apply to each item when they are refunded.
*14.7% = ($10.99 x 40%) / ($10.99 + $18.99)
Refund of item #1: $10.99 - 14.7% x $10.99 = $9.37
Refund of item #2: $18.99 - 14.7% x $18.99 = $16.2
We do not offer exchanges. If you would like a different item, you will need to follow the returns process for a refund and repurchase the new item.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.